Introduction

At LuxeRide ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy laws. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us

• Contact and identification information (name, address, email address, phone number)
• Driver's license information and driving history
• Payment information (credit card details, billing address)
• Rental preferences and history
• Communications with us (emails, calls, messages)
• Feedback, reviews, and survey responses

1.2 Information Collected Automatically

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and navigation patterns
• Time and date of visits
• Referring website or application

1.3 Vehicle Information

• GPS location (only in vehicles equipped with tracking devices)
• Speed and driving behavior
• Mileage and fuel usage
• Vehicle condition information

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Process and manage vehicle rentals
• Process payments and maintain financial records
• Verify your identity and driver eligibility
• Communicate with you about your rental
• Provide customer support
• Protect our vehicles and business interests
• Improve our services and develop new features
• Send promotional offers and newsletters (if you've opted in)
• Comply with legal obligations
• Resolve disputes and enforce our agreements

3. How We Share Your Information

We may share your personal information with:

• Service Providers: Third parties that help us operate our business and provide services (payment processors, cloud service providers, marketing partners)
• Business Partners: Insurance companies, vehicle manufacturers, and roadside assistance providers as necessary to provide services
• Legal Authorities: Law enforcement agencies, government bodies, or other parties when required by law or to protect our rights
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to improve your experience on our website. You can manage your cookie preferences through your browser settings.

We may use:

• Essential cookies: Required for the website to function properly
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Track your browsing habits to deliver targeted advertising

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We regularly review our security practices and update them as necessary to maintain appropriate levels of protection.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Resolving disputes
• Enforcing our agreements

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your information (subject to certain exceptions)
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the date of the latest revision. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.